Modern Customer Experience
Let's talk about customer experience. Tips, industry trends, case studies and best practices to help professionals view the world through the eyes of the customer.
Customer Experience Tips for SDK and API Publishers
Oct 2nd, 2019
Publishers of SDKs and APIs want to share their software infrastructure with developers. The goal? More distribution - more value. If you are considering opening up your system to developers, consider a holistic approach to the customer experience to improve success rates.
DoorDash’s Commitment to Customer Experience Learning
Sep 25th, 2019
Meal delivery providers are proliferating and making things more convenient than ever. The land grab and marketing blitzes put on by meal delivery providers have also exposed many imperfections that have lasting impacts on consumers ...