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Shaping the Modern Customer Experience in a Global Business World

  • Client Success & Outcome Focused

  • Global Team Leadership

  • Corporate Governance

  • Business Strategy & Implementation

What I Am Reading Now

The Prosperity Paradox of Poverty.

Poverty is arguably mankind's most intractable problem.

Why Do So Many Incompetent Men Become Leaders? (And How to Fix It)

Women generally outperform men as leaders, research shows. So how come there aren't more of them? One reason is our association...

The Prosperity Paradox: How Innovation Can Lift Nations Out of Poverty.

Poverty is arguably mankind's most intractable problem. Christensen, a Harvard professor and originator of the concept of disruptive innovation, here argues...

Accolades & Highlights

I excel at building, shaping and implementing customer experiences that yield higher conversions, business process improvements and increased customer satisfaction. Whether working independently or collaborating with teams, best practices in technology, marketing strategy, and human capital are applied to achieve the desired outcome. This work has been recognized by many publications and experts and I welcome the opportunity to collaborate with individuals, start-ups & enterprises.

News & Insights

Making Sense of Entrepreneurial Psychosis

KP Reddy wrote an interesting piece and titled it “The Psychosis of An Entrepreneur” and gave some very direct advice when it comes to…Continue reading on Terence Channon »

Giving Away Free Money — Strategy, Customer Experience and Customer Acquisition Lessons from…

Giving to get is a compelling, yet complex, customer acquisition strategy with many levers to keep everyone happy. What are some of the…Continue reading on Terence Channon »

Will Starbucks’ New Community Stores Further Contribute to Income Inequality & Division?

Starbucks Coffee made headlines a few days ago for its promise to open 100 community stores in low-income and underserved areas by 2025…Continue reading on Terence Channon »

Where To Find Me