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Shaping the Modern Customer Experience in a Global Business World

  • Client Success & Outcome Focused

  • Global Team Leadership

  • Corporate Governance

  • Business Strategy & Implementation

What I Am Reading Now

The Prosperity Paradox of Poverty.

Poverty is arguably mankind's most intractable problem.

Why Do So Many Incompetent Men Become Leaders? (And How to Fix It)

Women generally outperform men as leaders, research shows. So how come there aren't more of them? One reason is our association...

The Prosperity Paradox: How Innovation Can Lift Nations Out of Poverty.

Poverty is arguably mankind's most intractable problem. Christensen, a Harvard professor and originator of the concept of disruptive innovation, here argues...

Accolades & Highlights

I excel at building, shaping and implementing customer experiences that yield higher conversions, business process improvements and increased customer satisfaction. Whether working independently or collaborating with teams, best practices in technology, marketing strategy, and human capital are applied to achieve the desired outcome. This work has been recognized by many publications and experts and I welcome the opportunity to collaborate with individuals, start-ups & enterprises.

News & Insights

References? Already? You Shouldn’t Have…

For the past 3 years, I have had a wide range of experiences talking to recruiters about helping me locate a new career position. Thus far, the recruiters have not done me any good — and well, I suppose I have...

How About HR Sends a Thank You Note?

“It sets them the connection, both ways!”Today, I came across “I’ve been hiring people for 10 years, and I still swear by a simple rule: If someone doesn’t send a thank-you email, don’t hire them”. If someone provides you the...

A Few Things VCs and Investors Want You to Know, But Won’t Tell You

They Want Open Lines of CommunicationInvestors may come across as busy and put on the show they want less correspondence, but that is simply not true. In fact, most investors expect periodic updates and leveraging their expertise and counsel...