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Shaping the Modern Customer Experience in a Global Business World

  • Client Success & Outcome Focused

  • Global Team Leadership

  • Corporate Governance

  • Business Strategy & Implementation

What I Am Reading Now

The Prosperity Paradox of Poverty.

Poverty is arguably mankind's most intractable problem.

Why Do So Many Incompetent Men Become Leaders? (And How to Fix It)

Women generally outperform men as leaders, research shows. So how come there aren't more of them? One reason is our association...

The Prosperity Paradox: How Innovation Can Lift Nations Out of Poverty.

Poverty is arguably mankind's most intractable problem. Christensen, a Harvard professor and originator of the concept of disruptive innovation, here argues...

Accolades & Highlights

I excel at building, shaping and implementing customer experiences that yield higher conversions, business process improvements and increased customer satisfaction. Whether working independently or collaborating with teams, best practices in technology, marketing strategy, and human capital are applied to achieve the desired outcome. This work has been recognized by many publications and experts and I welcome the opportunity to collaborate with individuals, start-ups & enterprises.

News & Insights

Harsh Realities, Interesting Trends, and Hope Remains During a Job Search.

After years of an environment where “everyone who wants a job has one” and “employers cannot find enough talent,” COVID-19 has called both…Continue reading on Terence Channon »

When it Came to the PPP, The Big Banks Were Too Big Not To Fail.

Be careful what you wish for because you might get it.Continue reading on Terence Channon »

The World Will Not be a Dark and Fundamentally Altered Place After This is Over.

Every day, I read a new article and perspective on how the world will permanently change due to the COVID-19 crisis. And, the themes of…Continue reading on Terence Channon »

Where To Find Me