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Shaping the Modern Customer Experience in a Global Business World

  • Client Success & Outcome Focused

  • Global Team Leadership

  • Corporate Governance

  • Business Strategy & Implementation

What I Am Reading Now

The Prosperity Paradox of Poverty.

Poverty is arguably mankind's most intractable problem.

Why Do So Many Incompetent Men Become Leaders? (And How to Fix It)

Women generally outperform men as leaders, research shows. So how come there aren't more of them? One reason is our association...

The Prosperity Paradox: How Innovation Can Lift Nations Out of Poverty.

Poverty is arguably mankind's most intractable problem. Christensen, a Harvard professor and originator of the concept of disruptive innovation, here argues...

Accolades & Highlights

I excel at building, shaping and implementing customer experiences that yield higher conversions, business process improvements and increased customer satisfaction. Whether working independently or collaborating with teams, best practices in technology, marketing strategy, and human capital are applied to achieve the desired outcome. This work has been recognized by many publications and experts and I welcome the opportunity to collaborate with individuals, start-ups & enterprises.

News & Insights

References? Already? You Shouldn’t Have…

For the past 3 years, I have had a wide range of experiences talking to recruiters about helping me locate a new career position. Thus far, the recruiters have not done me any good — and well, I suppose I have...

How About HR Sends a Thank You Note?

“It sets them the connection, both ways!”Today, I came across “I’ve been hiring people for 10 years, and I still swear by a simple rule: If someone doesn’t send a thank-you email, don’t hire them”. If someone provides you the...

A Few Things VCs and Investors Want You to Know, But Won’t Tell You

They Want Open Lines of CommunicationInvestors may come across as busy and put on the show they want less correspondence, but that is simply not true. In fact, most investors expect periodic updates and leveraging their expertise and counsel...

Where To Find Me

January 25, 2020

RUN WITH US

The Pegasus World Cup Invitational, first run in January 2017, is the vision of The Stronach Group founder, Frank Stronach. The 2019 Pegasus World Cup Invitational Championship Series will offer a $16 million purse split between two Grade 1...

January 22, 2022, 4:00 pm

Boost Your Boardroom Tech IQ: Lessons from CES (Consumer Elec Show) S. Florida

The average age of corporations in this country is shrinking, thanks to the speed of disruption. Is your company ready to beat the odds? Join us to hear highlights from CES® (the Consumer Electronics Show), "the world's gathering place...